The short version: Founding-artist accounts are free — there's nothing to refund. On paid plans, you can cancel anytime and keep access through the period you paid for. If Lyrsemble isn't right for you, contact us within 7 days of your first payment and we'll make it right.
1. Founding-artist accounts
Accounts in the founding-artist program are provided at no charge for the founding period. Because there is no payment, no refund applies. If we introduce paid plans for founders later, we'll give clear notice and this policy will apply to those charges.
2. Paid subscriptions
Paid plans are billed monthly or annually in advance and renew until you cancel. You can cancel anytime from Settings; cancellation stops future renewals and you keep access until the end of the period you've already paid for.
3. Satisfaction window
If you're not satisfied, contact us within 7 days of your first payment on a plan and we'll refund that payment. This applies to your first payment on a plan and does not apply to renewals after the first period.
4. Renewals
Renewal charges are generally non-refundable, but we look at genuine mistakes (e.g. you meant to cancel and reached out promptly, or a clear service failure on our side) case by case, and lean toward doing right by you.
5. Metered AI usage
Generating art or clips and publishing videos incur real third-party costs the moment they run. At launch, AI usage is included within your plan's monthly credits rather than sold as separate packs, so there are no separately-purchased credits to refund. If we ever sell add-on credit packs, credits already consumed will be non-refundable and any untouched pack refundable within its stated window.
6. Annual plans
For annual plans, the 7-day satisfaction window applies from your first annual payment. After that, annual plans are non-refundable for the remainder of the term, but you keep full access through the end of the period you paid for.
7. How to request a refund
Email quentinjs@gmail.com from your account email with your account handle and the charge in question. Approved refunds go back to your original payment method via Stripe, typically within 5–10 business days.
8. Chargebacks
If you have a billing concern, please contact us first — we'd much rather fix it directly than through a chargeback, which may result in account suspension while it's investigated.
9. Statutory rights
Nothing here limits any non-waivable refund or cancellation rights you have under the consumer law of your country or region (for example EU/UK withdrawal rights).
10. Contact
Billing questions: quentinjs@gmail.com.